Complaints/Dispute Resolution

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://adr.coi.cz/cs.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website

address: https://evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and

of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

In the event of disputes between the Seller and the Customer arising from the purchase agreement, the online dispute

resolution platform at https://ec.europa.eu/consumers/odr may also be used.

In this regard, we are obliged to provide you with our email address info@pelek.eu.

We always endeavor to resolve any disagreements arising from our contract amicably.